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Frequently Asked Questions

1. What are the costs associated with this service?

2. How do I place an order for an Association Document?

3. How can I confirm an assessment balance on a specific property?

4. How long will it take for my order to be completed?

5. Can payment be made upon close of escrow?

6. Can I check on the status of my request?

7. Do you provide additional document delivery options?

8. Will you accept other methods of payment other than credit cards?

9. How do lenders receive reimbursement for document charges?

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Answers

1. What are the costs associated with this service?

   Although associations and document selection fees may vary; all fees will be provided prior to our customers purchase.

2. How do I place an order for an Association Document?

   Current customers simply log in and follow steps 1, 2 and 3.
   New members follow steps 1, 2 and 3 and sign up Free of charge prior to purchase.

3. How can I confirm an assessment balance on a specific property?

   • Choose the Association
   • Choose the Estoppel document
   • Log in or sign up and Check out

4. How long will it take for my order to be completed?

   7 Days. You will be notified by email once your order has been completed and ready. However; at additional costs an order can be expedited to receive an “Emergency” completion of request within 24hrs.

5. Can payment be made upon close of escrow?

   No. All documents must be paid for prior to delivery. However, in the event of a cancelled closing … a refund can be obtained if the specific criteria have met the requirements of our service agreement.

6. Can I check on the status of my request?

   Yes. Simply log in and click “My Downloads.” Here you will be able to review your request. The request status will be identified under the heading “availability.”

7. Do you provide additional document delivery options?

   Yes. For an additional charge your document can be sent to you via an overnight delivery service. If you wish to receive hard copies of the Estoppel, Questionnaire or Documents you order please place an additional order through the Document order screen for your association named “Hard copy service delivery of purchased Documents” within two business hours of the original order.

8. Will you accept other methods of payment other than credit cards?

   Yes. Cashier checks are also accepted, however; the documents requested will not be sent until check payment has been received. Both credit card and auto check debt methods are available through Pay Pal for purchases in Association Doc.

9. How do lenders receive reimbursement for document charges?

   It is not uncommon for lenders to make provisions in escrow or upfront charges demanded from the borrower to account for monies spent to obtain document certifications.